Warranty Policy – Fossil Watches
Terms and conditions of WARRANTY
Fossil Traditional watches are warranted by Fossil for period of two (2) years and Fossil wearables are warranted by Fossil for period of one (1) year from the date of purchase under the terms and conditions of this warranty. The Fossil warranty covers material and manufacturing defects.
During the warranty period the watch movement, hands and dial are the only components covered under this warranty. These will be repaired or the watch will be replaced free of repair charges, if it proves to be defective in material or workmanship under normal use.
In Case of replacement, Fossil cannot guarantee that you will receive the same model watch. If your model is not available, a watch of equal value and similar style will be provided. All replaced watches will be warranted for a period equal to the remainder of the original Limited Warranty on the original Product or for ninety (90) days, whichever is longer.
The warranty does not cover:
- Any defects in materials and workmanship of battery, crystal, case, strap or bracelet
- Damage resulting from improper handling, lack of care, accidents or normal wear and tear
- Water damage unless marked water-resistant
- This warranty is void if the watch has been damaged by accident, negligence, unauthorized service, or other factors not due to defects in material or workmanship.
Turn around time for service watches: Up to 30 days from the date of receipt of the watch at the Company Service Centre, Bangalore.
Watch Depreciation Policy
1. Traditional Watches (with Invoice)
|
Category |
Warranty |
< 2Y(Physical damaged) |
2-3Y |
3Y-5Y |
5-7Y |
> 7Y |
|
Traditional |
2 Year |
MRP-Estimation= CN value* |
50%* |
30% |
20% |
NIL |
2. Wearable Watches (with Invoice)
|
Category |
Warranty |
< 1Y(Physical damaged) |
1-2Y |
2-4Y |
>4Y |
|
Wearable |
1 Year |
MRP-Estimation= CN value* |
30%* |
20% |
Nil |
Other Conditions
1. Physical Damage (Within Warranty)
Damage caused due to mishandling, unauthorized servicing, accidents, and water exposure (unless specifically marked as water-resistant), or normal wear and tear will be handled as per the following policy:
- CN Value Calculation:
CN Value = MRP – Estimation - The higher value between the applicable depreciation percentage and the CN value will be considered for final calculation.
2. No Warranty Proof or Invoice Copy Available
- A flat 20% depreciation note benefit will be applicable for both Traditional Watches and Wearable Watches.
3. Return Eligibility Period
- No watch returns will be accepted after 90 days.
- Customers must avail of the depreciation note benefit within 90 days from the date of issuance.
- After 90 days, the watch will be considered non-retrievable, and no return or claim will be processed beyond this period.
Fossil Leathers warranty Policy
Leather goods (handbags, workbags, and small leather accessories) purchased after March 1, 2026 are covered by your statutory consumer rights under the Consumer Protection Act 2019.
Warranty Policy – SKAGEN Watches
SKAGEN Traditional watches are warranted by SKAGEN for a period of two (2) years and Skagen wearables are warranted by Skagen for period of one (1) year from the date of purchase under the terms and conditions of this warranty. The SKAGEN warranty covers material and manufacturing defects.
During the warranty period the watch movement, hands and dial are the only components covered under this warranty. These will be repaired or the watch will be replaced free of repair charges, if it proves to be defective in material or workmanship under normal use.
In Case of replacement, SKAGEN cannot guarantee that you will receive the same model watch. If your model is not available, a watch of equal value and similar style will be provided. All replaced watches will be warranted for a period equal to the remainder of the original Limited Warranty on the original Product or for ninety (90) days, whichever is longer.
The warranty does not cover:
- Any defects in materials and workmanship of battery, crystal, case, strap or bracelet
- Damage resulting from improper handling, lack of care, accidents or normal wear and tear
- Water damage unless marked water-resistant
- This warranty is void if the watch has been damaged by accident, negligence, unauthorized service, or other factors not due to defects in material or workmanship.
Turn around time for service watches: Up to 30 days from the date of receipt of the watch at the Company Service Centre, Bangalore.
Jewellery Warranty Policy
Your Fossil jewellery item is warranted by Fossil India PVT. Ltd for a period of one [1] year from the original date of purchase. Under the terms and conditions, you’re Fossil India PVT. Ltd warranty covers manufacturing defects. A proof of purchase is required to validate your warranty, which can be in the form of a copy of the online order confirmation or a purchase receipt.
This warranty is void if the item has been damaged by accident, negligence, unauthorized service, or other factors not due to defects in materials or workmanship, or if a valid proof of purchase is not included.
If covered by the warranty, your item will be repaired free of charge in the first instance, and if we cannot repair it, it will be replaced free of charge if it proves to be defective in material or workmanship under normal use. In case of replacement, Fossil cannot guarantee that you will receive the same item of jewelry. If a direct replacement is not available, an item of equal value will be provided based on the purchase price paid.
THE FOSSIL GROUP 9-POINT SERVICE PROMISE
Customer satisfaction is our number one priority. To ensure that we meet these expectations, here is our 9-point service promise:
1. LIMITED WARRANTY Your traditional watch carries a two-year limited warranty and wearables carries a one year limited warranty. During this period, if a watch proves to be defective in material or workmanship under normal use, it will be repaired or replaced free of charge. Note that the watch movement, hands and dial are the only components covered under this warranty.
2. FREE REPLACEMENT We take great care in watch manufacture, and a watch goes through several quality checks before it reaches you. However, the odd one does creep through. If there is a manufacturing defect discovered within 30 days of your purchase we will replace the watch, with no questions asked. This does not apply to the battery (where a free battery change service will be provided as per (4) below).
3. SIX MONTH GOODWILL GUARANTEE Rose gold watches are particularly delicate, and the Indian climate can be harsher than in some other countries. So, as a measure of goodwill, if you find any discoloration on the strap, bracelet or case of your rose gold watch within 6 months from the date of your purchase, we will replace these parts free of charge.
4. TWELVE MONTH GOODWILL BATTERY GUARANTEE If your watch needs a battery replacement within 12 months of your purchase, we will replace it free of charge!
5. FOUR WEEK SERVICE PROMISE Many of our watch components are imported, and this can take time. However, we have a crack team working on this, and we promise to repair your watch within 4 weeks of it reaching us at our India service Centres.
6. IF WE CAN’T FIX IT, WE WILL REPLACE If your watch is within warranty and we cannot fix it for any reason, we’ll give you a full credit to buy a new watch of the same value.After the warranty period, if we cannot fix your watch, we’ll give you credit value to buy a new watch based on our depreciation policy
7. SIX MONTH WARRANTY FOR SERVICE We are confident of our world-class watch service facility, and we provide you a warranty of six months from the date of repair.
8. FREE BUFFING AND CLEANING We thoroughly clean all watches that come to us for repair, using state-of-the-art machines. We even buff and polish stainless steel watches, to make them look fresh and almost new. This service if provided free of charge to you!
9. FREE DOOR STEP DELIVERY For your convenience, we offer a free-of-charge service for door step delivery to most corners of India.
HOW TO REACH US?
For find your nearest authorized dealer, or for any service related enquiries and feedback, call our all-India number 18002961234 Monday to Sunday, 10.00 am to 7.00 pm. (closed on National and Festival holidays).
If you are unhappy for any reason, please mail us at [email protected] .
We promise to reply by the next working day.
